Sad news, but it's true.
The Worldwide Release got delayed due to not further specified reasons.
But I really have to acknowledge Codex Pictures' apologies!
It's been a while since a publisher apologized to it's customers with such honesty.
Instead of simply telling people 'shit happens' or ignoring the problem, like Game Publishers pull of all the time,
CP actually did not only post a news on their site, but also sent out emails to all those who preordered the DVD Collection.
RE: Order xxxxxxxx
Unfortunately, due to a production issue outside of our control, we are not able to start shipping your order for the ULTRAMARINES DVD Collector's Set today, November 29th as planned. We are working around the clock with our third party suppliers to resolve the issue as soon as possible and hope to be able to give you details of a new ship date tomorrow.
We at Codex Pictures know you will be very disappointed not to receive your DVD as soon as anticipated and are equally distressed ourselves that this has happened.
Please accept our sincere apologies and rest assured we are doing everything we can to resolve the issue and get your order to you quickly.
Codex Pictures
Now THAT is an apology I can and will accept.
I am positive that they will solve the problem in no time and people worldwide will hold the Movie in their hands before Christmas.
For those who haven't already preordered:
There are still copies left. Grab your's today!
EDIT:
Quick Update via Mail, again, +rep to Codex Pictures!
As we advised yesterday, due to a production issue outside our control, we were not able to start shipping the complete Ultramarines DVD collector’s set on November 29th 2010 as planned.
We have teams in the UK, US and Europe working around the clock to resolve the issue.
At this time, we are hoping that orders can start to ship next week. In the meantime, we will keep you informed as soon as we receive more information.
Once again, please accept our sincere apologies for this delay to you receiving your Ultramarines DVD.
Sincerely,
Codex Pictures
Another small Update (December 02), this time interacting with people's questions:
We regret to tell you that we are not yet in a position to confirm a dispatch date for Ultramarines, although we still anticipate shipping to commence next week. Both the Codex team and our suppliers are continuing to work flat out to make this happen.
Some of you waiting for your order have asked us what the problem is. We would like to reassure you the issue is not with the movie itself, but with one of the other components of the collector’s set.
Once more, please accept our sincere apologies for the delay. We will posting further updates on www.ultramarinesthemovie.com and emailing all existing customers as soon as we have more news.
Codex Pictures
1 Comments:
Whereas I understand the multi-supplier nature of such a release, an apology is the least that the production company should make. That it comes in the evening on the very day when people were expecting their items to be delivered is not so good. Supply chain problems should have at least been known by the Friday previous (and I assume even earlier), which is when the statement and apology e-mails should have been made. But hey ho! What can one do? Nada! I do like the "we are working around the clock" line...
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